Once an order is placed with a confirmation, it can not be edited or altered in any way and can not be refunded due to these errors. Please review your billing and shipping information prior to submitting your order to avoid any delays or inaccurate shipments.

Please allow 2 business days for order processing. Once shipped, most shipments will arrive within 3 business days. Tracking will be sent directly to your inbox once the package has shipped. Didn’t receive your order? Please email hello@eliaelia.co for support.

Due to the edible nature of our products, we do not accept returns or offer refunds. If you have encountered damage during shipment, please provide photos of the shipping label, damaged product in the shipping box and the outer condition of the shipping box to hello@eliaelia.co and we will rectify the situation immediately! We appreciate your understanding and patience with the shipping process.